Quick answers to help you shop with ease.
Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, net banking, UPI, wallets and more. You can find the complete list of accepted payment methods during the checkout process.
How do I take care of garments?
We recommend gentle hand-wash and dry in shade, avoid direct ironing on embellishments.
How to select size?
We offer a wide range of sizes to cater to different body types. Our Size Chart can be found on every product page to help you find the perfect fit.
What is your dispatch and delivery timeline?
Our standard delivery duration is 6 to 10 working days.
Do you offer discounts or promotions?
We frequently run promotions and offer discounts to our loyal customers. To stay updated on our latest offers, subscribe to our Newsletter and follow us on social media.
How can I contact your customer support?
You can reach our customer support team at aashnasfashioncreation05@gmail.com. We are here to assist you with any questions or concerns.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 7 days of purchase. Please visit our Exchange and Return page on our website for detailed information.
How can I track my order?
You can track your order on our Order Tracking page by logging into your account. You’ll also receive email notifications with tracking information.
Do you offer international ahipping?
Yes, we offer international shipping to many countries. You can place an order directly on our website, and we will ship it to your location. Shipping costs and delivery times may vary depending on your country.
Who are your shipping partners?
We ship all our domestic orders via renowned service DELHIVERY.
Do I need to open an account in order to shop with CHIKANKARI BY A.F.C?
It is not mandatory to create an account to shop with us, but we highly recommend it. By creating an account, you’ll be able to track your order details and keep track of your order history easily.
How do I create an account?
You can create an account by signing up with your email address on our website.
How do I order?
Simply browse through our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. You can enter your shipping details and payment information to complete your order.
How do I pay for my orders?
We offer multiple payment options including UPI, Net Banking, Debit Card, Credit Card, Wallets, and Partial Cash on Delivery (COD).
How can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer support team at aashnasfashioncreation05@gmail.com.
I have a discount code, how can I use it?
You can use your discount code at the payment page while checking out. Simply enter the code in the coupon box to apply for your discount.
How will I know if my order is confirmed?
Once your order is confirmed, we will send you a confirmation email with the details of your order.
When will my order be processed?
Orders are typically processed within 24-48 working hours after the order is placed.
What are the shipping charges in India?
For prepaid orders, shipping is free. For COD orders, there will be a shipping charge of ₹99/-.
Can I change the shipping address/items after my order has been confirmed?
If you need to change your shipping address or items, please contact our customer support team at aashnasfashioncreation05@gmail.com within 24 hours of placing the order.
There is a missing item in my order, what should I do?
If there is a missing item, please reach out to our customer support team with parcel opening video at aashnasfashioncreation05@gmail.com
I've received an incorrect/defective item, what should i do?
In case you’ve received an incorrect or defective item, please contact our customer support team with parcel opening video at aashnasfashioncreation05@gmail.com.
I have not received my parcel, what should i do?
If you haven't received your parcel within the estimated delivery duration, please track your order on our website for updates. If there is no update or if you're facing any issues, please reach out to our customer support team at aashnasfashioncreation05@gmail.com for assistance.
What products does CHIKANKARI BY A.F.C sell?
At CHIKANKARI BY A.F.C we specialize in handcrafted garments that showcase the delicate art of Chikankari embroidery. Our collection includes a wide variety of traditional and contemporary clothing, such as kurtas, tops, sets, and dresses, all with intricate embroidery.
Where is CHIKANKARI BY A.F.C located?
CHIKANKARI BY A.F.C is in the heart of Ahmedabad.
I placed an order twice, what should I do?
If you have accidentally placed a duplicate order, please contact our customer support team at aashnasfashioncreation05@gmail.com or via whatsapp immediately, and we will assist you.
Im an international customer but want delivery in India. Is it possible?
Yes, we deliver all over India. You can place an order with us for delivery within the country.
Do you deliver all over India?
Yes, we offer nationwide shipping across India. No matter where you are, we ensure timely delivery.
Are there any hidden charges?
No, there are no hidden charges. You will only pay for the products and shipping as mentioned at the time of checkout.
Is it safe to use my Credit/Debit card on AFC?
Yes, it is completely safe to use your Credit/Debit card on Poshak Chikan Studio. We use secure payment gateways to ensure the safety of your transaction.
When is the refund initiated?
Refunds are initiated within 1-2 working days after your return request is processed.
Can I order through Call, Whatsapp, Instagram, Facebook?
Yes, you can place your order through Call, WhatsApp, Instagram, or Facebook. Simply contact us via any of these medium, and our customer support team will assist you in placing your order.